Refund Policy
💸 RETURNS & REFUNDS
(Journey-Based Resolution Policy)
1. Return Window
Return requests must be made within 30 days of delivery.
2. Accepted Cases
We accept returns if:
- Item arrives damaged
- Wrong item is delivered
- Product significantly differs from description
3. Non-Accepted Cases
We cannot accept returns if:
- Item has been used
- Differences are minor
- Delivery falls within stated timeframe
- Incorrect address was provided
4. Verification
We may request:
- Photos
- Videos
- Additional details
5. Return Process
- Contact us
- Provide details
- Receive approval
- Return item
6. Refund Timing
Refunds are processed within 5–10 business days after inspection.
7. Costs
- Shipping fees are non-refundable
- Return shipping is customer responsibility unless our error
8. Order Changes
Orders may be canceled within 12 hours only.
9. Disputes
Please contact us before opening disputes.
We aim to resolve issues quickly.